Privacy Notice | Privacy Policies

Around Bacalar And Chetumal Tours, located at Margarita Maza, Chetumal, Quintana Roo, in compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, hereby issues this Privacy Notice.

1. Personal Data We Collect

We collect personal data directly or indirectly when you book or request our tourism services. This data may include:

  • Full name
  • Phone number
  • Email address
  • Video
  • Audio
  • Photograph
  • Nationality
  • Payment information
  • Identity and migratory documentation (when applicable)

2. Purpose of Data Processing

The personal data collected will be used for the following purposes:

  • Manage reservations for tours, transportation, and activities.
  • Provide contracted services and follow up on your experience.
  • Contact the client to confirm, modify, or cancel services.
  • Comply with legal, tax, and immigration obligations.
  • Send promotional and advertising information (with prior consent).

3. Data Sharing

Your personal data may only be shared with:

  • Providers of tourism services (transportation companies, restaurants, certified guides, insurers).
  • Competent authorities when required by law.

Under no circumstances will we sell, rent, or share your information with third parties not related to the provision of our services.

4. ARCO Rights (Access, Rectification, Cancellation, and Opposition)

You have the right to access, rectify, cancel, or oppose the use of your personal data, as well as revoke the consent granted. To exercise these rights, you may contact us at:

  • Email: around.bacalar@gmail.com
  • Phone: 9833198359

Your request must include: full name, a copy of an official ID, a clear description of the data you wish to access, rectify, cancel, or oppose, and any other element that facilitates the location of your information.

5. Information Security

We implement technical, administrative, and physical measures to protect your personal data against damage, loss, alteration, destruction, or misuse.

6. Changes to the Privacy Notice

We reserve the right to modify this Privacy Notice at any time.